Delivery Information

We deliver our products worldwide, and all shipments are currently free of charge. Orders are usually prepared and dispatched within 1–2 business days after your purchase. Once shipped, delivery typically takes 3–4 working days, depending on your country and local customs procedures.

All international deliveries are made via FedEx as our primary shipping partner. In some cases, your order may be delivered by DHL or UPS, depending on regional availability and delivery conditions. Once dispatched, you will receive a tracking number and a link to follow your shipment through the courier’s online tracking system. If you need assistance with tracking, please contact us at info@vacuum-bell.net.

Delivery Restrictions:
Due to the ongoing geopolitical situation, we are temporarily unable to ship to Russia, Ukraine, and Israel. We apologize for any inconvenience and appreciate your understanding.

Customs & Import Regulations:
For international shipments, customs clearance is under the buyer’s responsibility. The buyer is also responsible for any potential import duties or taxes applied by the destination country. We recommend checking your local import regulations before placing your order.

During the customs clearance process, if the authorities require any documents or invoices, please first contact your local FedEx office using their regional customer service number — they will assist you directly with the process. If additional documentation is needed from our side, please email us at info@vacuum-bell.net with your order number. Our team will promptly provide all required paperwork or commercial invoices to support your clearance.

Events Outside Our Control:
Occasionally, delivery times may be affected by circumstances beyond our reasonable control (such as natural disasters, transport restrictions, or strikes). In such cases, we will notify you as soon as possible and keep you updated until your order is delivered. If a delay caused by such an event continues for more than 30 days, you may choose to cancel your order and receive a full refund.